FAQ
Find answers about ordering, payments, sizing, shipping, international delivery, returns, exchanges, and Redo coverage.
Shopping and Ordering
Who is Upscale Men's Fashion?
Upscale Men's Fashion offers affordable men's suits, tuxedos, shoes, hats, shirts, accessories, and other menswear online and from our Norfolk, Virginia store.
How do I place an order?
You can order online through our secure checkout at UpscaleMensFashion.com. For telephone orders Monday through Saturday, call 757-240-7439.
What payment methods do you accept?
We accept major credit and debit cards and the additional payment methods displayed at checkout. Afterpay may be available for eligible orders; approval and terms are determined by Afterpay.
How do I know whether an item is available?
Availability is displayed on each product page, but inventory can change quickly. For help confirming stock, contact Customer Care at 757-459-2218 or info@UpscaleMensFashion.com.
How do I know what size to order?
Review the sizing information on the product page and use our Find Your Suit Size guide. For personalized sizing help, contact Customer Care before ordering.
Shipping and Delivery
How long does order processing take?
Standard orders normally require 1–3 business days for processing. Expedited orders placed before 11:00 AM Eastern Time ship the same business day; expedited orders placed after the cutoff ship the next business day. Orders are processed Monday through Friday, excluding holidays.
How much is shipping?
Available methods, rates, and estimated delivery dates are calculated at checkout based on the package and destination. You can review your options before completing the order.
Do you offer free shipping?
Yes. We offer free ground shipping on U.S. orders of $150 or more after discounts and before taxes, including orders shipped to Alaska and Hawaii.
Do you ship internationally?
We ship to many international destinations. Available services and real-time rates appear at checkout. Customs duties, taxes, brokerage fees, and import charges may apply and, unless checkout states otherwise, are the recipient's responsibility. Customs processing may delay delivery.
How do I track my order?
When tracking is available, we email the tracking details after the order leaves our facility. Tracking may take time to update after the carrier receives the package. If you need help, contact Customer Care with your order number.
What if my package is lost, stolen, or damaged?
If you purchased Redo Package Protection at checkout, submit a claim through our Redo Claims and Returns Portal. Customers who purchased protection may submit a claim for a lost, stolen, or damaged package. Approved claims may be resolved through a replacement, refund, or store credit at our discretion. Submission does not guarantee approval or a specific resolution.
If you did not purchase Package Protection, contact Customer Care with your order number, tracking number, and confirmed shipping address. We will review the available information and determine whether a carrier investigation can be opened.
For complete details, review our Shipping Policy.
Returns and Exchanges
How long do I have to request a return or exchange?
Returns and exchanges must be requested within 30 days of delivery. After 30 days, returns, exchanges, and refunds are no longer accepted. Items must be unworn, unwashed, in their original condition, and have all original tags attached.
How do I start a return or exchange?
Start your request through our Redo Claims and Returns Portal. Enter your email address or ZIP code and your order or tracking number to locate the order.
Who pays for return shipping?
If you purchased Redo Return Coverage at checkout, your eligible return-shipping label is included. If you did not purchase Return Coverage, you can purchase a return label through the Redo portal.
Will I receive a full refund?
Eligible refunds requested within the 30-day period are processed minus the original shipping costs. All returns remain subject to the requirements in our Returns & Exchanges Policy.
How do exchanges work?
Use the Redo portal to request an exchange. Replacement items and sizes are subject to availability. Exchanges are prioritized to help you receive the correct size as quickly as possible.
How long will my refund take?
After we receive your return, refunds are processed within 5 business days. Your bank may require additional time to post the refund to your account. We will email you when the refund has been issued.
Do I need to upload photos?
Photos are required for damaged or incorrect items. Photos are not required when the issue is sizing.
Can I exchange for a different item?
Yes. Exchanges may be requested for a different size or a different item, depending on availability.
What happens if the item I want is out of stock?
You may choose an available alternative or request a refund within the 30-day return period.
Can I return or exchange an online order in-store?
In-store exchanges may be available. Please contact us or visit our Norfolk location for assistance before making the trip.
In-Store Services
Do you offer alterations and tailoring?
Yes. Our Norfolk store provides alterations, repairs, shortening, tapering, hems, and other tailoring services for suits, sport coats, pants, shirts, and additional garments. Same-day and rush service may be available. Review our Alterations & Tailoring page for current services and prices.
Do you offer personal styling?
Yes. Our fashion team can help coordinate clothing and footwear for special events or wardrobe updates in store, by phone, or by email. Visit our Personal Stylist page for assistance.
Do you rent suits and tuxedos?
Yes. Suit and tuxedo rentals are arranged in store and are not available through online checkout. Browse our Rental Tuxedos & Suits page, then visit the Norfolk store for fitting and ordering.
Order Changes and Customer Care
Can I modify or cancel an order after placing it?
Contact Customer Care immediately at 757-459-2218. We cannot guarantee a change or cancellation after an order enters processing, and orders cannot be changed or canceled after shipment.
How can I contact Customer Care?
- Email: info@UpscaleMensFashion.com
- Phone: 757-459-2218
- Address: 5989 E Virginia Beach Blvd, Norfolk, VA 23502
- Hours: Monday–Saturday, 10:00 AM–7:00 PM; Sunday, 12:00 PM–6:00 PM Eastern Time
What if my question is not answered here?
Email info@UpscaleMensFashion.com or use our contact form. Our Customer Care team will be happy to help.
