FAQ

1. Who is Upscale Men's Fashion?

Upscale Men's Fashion is your trusted destination for upscale, affordable men's suits, tuxedos, and accessories.
We are committed to helping you look your best with high-quality menswear and exceptional customer service.

2. How do I place an order?

You can place an order easily in two ways:

• Online at UpscaleMensFashion.com through our secure checkout.

• By phone by calling our Customer Care Team at (757) 459-2218 — we’re happy to assist you with your order over the phone!

3. What payment methods do you accept?

We accept a variety of secure payment options, including:

• Major credit cards (Visa, MasterCard, American Express, Discover)

• Debit cards

• Afterpay — Buy now, pay later in interest-free installments

Afterpay is available at checkout for eligible orders.

4. How long does shipping take?

Orders are typically processed within 1–2 business days.

• Standard Ground Shipping within the U.S. usually takes 2–7 business days after processing.

• Expedited shipping options (such as 2-Day or Next-Day Air) are available at checkout for faster delivery.

• International shipping times vary depending on destination, customs, and the shipping method selected.

You can choose your preferred shipping method during checkout based on your needs.

5. Do you ship internationally?

Yes! We proudly ship worldwide.
International shipping rates are calculated at checkout based on your location.
Please note that customs duties, taxes, or import fees may apply and are the customer’s responsibility.

6. What if I need to return or exchange an item?

We offer 15 days from the date you receive your order to return or exchange an item:

• Full refunds (less shipping) are available within 15 days.

• Returns after 15 days are eligible for store credit only and may incur a 10% restocking fee.

• For exchanges, once we receive your original item, we’ll send the replacement size (subject to availability).

For full details, please visit our Returns & Exchanges Policy.

7. Who pays for return shipping?

Customers are responsible for return shipping costs, including international returns, unless the return is due to an error on our part (such as sending the wrong item).

8. How do I know what size to order?

Each product page includes sizing information to help you find the perfect fit.
If you need personalized sizing advice, please feel free to contact our Customer Care Team before placing your order.

9. Can I modify or cancel my order after placing it?

We work hard to process orders quickly.
If you need to modify or cancel your order, please contact us immediately at (757) 459-2218.
Once an order has been shipped, we are unable to make changes or cancellations.

10. How can I contact customer support?

We’re here to help you!
Contact our Customer Care Team at:

• Email: info@UpscaleMensFashion.com

• Phone: (757) 459-2218

• Address: 5989 E Virginia Beach Blvd, Norfolk, VA 23502, USA