Shipping
Shipping Policy
Last updated: August 30, 2026
Shipping at a Glance
- Standard orders: Please allow 1–3 business days for processing.
- Expedited orders placed before 11:00 AM Eastern Time: Ship the same business day.
- Expedited orders placed after 11:00 AM Eastern Time: Ship the next business day.
- Shipping days: Monday through Friday, excluding holidays.
- Free ground shipping: Available on U.S. orders of $150 or more after discounts and before taxes.
Processing time is the time needed to prepare your order for shipment. It is separate from carrier transit time. Delivery dates shown at checkout are estimates and are not guaranteed.
Order Processing
Standard-shipping orders are normally processed within 1–3 business days. Expedited orders placed before 11:00 AM Eastern Time ship the same business day; expedited orders placed after the cutoff ship the next business day.
Orders placed on weekends or holidays begin processing on the next business day. Selecting expedited shipping shortens carrier transit time but does not bypass processing after the daily cutoff.
Free Ground Shipping
We offer free ground shipping on U.S. orders of $150 or more after discounts and before taxes, including orders shipped to Alaska and Hawaii. The available service and any applicable delivery estimate will be displayed at checkout.
Shipping Rates and Delivery Estimates
Available shipping methods, rates, and estimated delivery dates are calculated at checkout based on the package size, weight, and destination. Carrier delays caused by weather, peak-season volume, customs, or other circumstances outside our control may affect delivery.
International Shipping
We ship to many international destinations. Available services, real-time shipping rates, and estimated delivery dates are displayed at checkout based on the package and destination. USPS and DHL options may be available depending on the country.
International delivery estimates do not include time spent in customs. A shipment may also be transferred to a local postal service or delivery partner after it enters the destination country, and tracking updates may pause during that transfer.
Customs, duties, taxes, and brokerage fees: The destination country may assess additional charges when the shipment arrives. Unless checkout specifically states otherwise, these charges are the recipient’s responsibility and are not included in the product price or shipping charge.
Customers are responsible for confirming that ordered items may legally be imported into the destination country. Customs inspections, local regulations, and carrier delays are outside our control.
Tracking Your Order
When tracking is available, you will receive a shipping confirmation email with the tracking details after your order leaves our facility. Tracking may take time to update after the carrier receives the package.
Lost, Stolen, or Damaged Packages
If you purchased Redo Package Protection at checkout: Start your claim through our Redo Claims and Returns Portal. Enter your order information, select the applicable package issue, and provide any requested details or documentation.
Customers who purchased Redo Package Protection may submit a claim for a lost, stolen, or damaged package. Approved claims may be resolved through a replacement, refund, or store credit at our discretion. Submission does not guarantee approval or a specific resolution.
If tracking shows the package as delivered but you cannot locate it, please allow up to 24 hours for the carrier’s delivery scan to update. Check around the delivery location and ask household members, neighbors, or building staff whether they accepted the package before submitting a claim.
If you did not purchase Redo Package Protection: Contact our Customer Care team with your order number, tracking number, and confirmed shipping address. We will review the available tracking information and determine whether a carrier investigation can be opened. A replacement, refund, or other resolution is not automatic and will depend on the investigation.
Available options may be limited when an incorrect or incomplete shipping address was provided or when the carrier confirms delivery to the address submitted with the order. International investigation timelines vary by carrier, destination country, and customs authority.
Address Changes, Delays, and Delivery Problems
Please review your shipping address carefully before placing your order. If you need to request a change, contact us as soon as possible. We cannot guarantee changes after an order enters processing or ships.
If tracking shows a delivery problem, or your package arrives damaged, please contact our Customer Care team promptly with your order number and relevant photos when applicable. We will help review the shipment and available next steps.
Frequently Asked Shipping Questions
How much is shipping?
Shipping is calculated at checkout based on the package and destination. You can review available methods and costs before completing your order.
Does expedited shipping mean same-day delivery?
No. Eligible expedited orders ship the same business day when placed before 11:00 AM Eastern Time. Delivery occurs according to the carrier service selected at checkout.
Do you ship on weekends?
We process and ship orders Monday through Friday, excluding holidays. Weekend orders begin processing on the next business day.
Who pays international duties and taxes?
Unless checkout specifically states otherwise, the recipient is responsible for customs duties, taxes, and brokerage fees charged by the destination country or carrier.
